Answer: Spanking Library uses a shopping cart. Once you have selected a video you want to order, click the add to cart button. Next, you can checkout or continue shopping for additional items. The item will remain in your cart wherever you decide to go on the site, and you can always remove an item later if you change your mind. To view your cart and/or remove items, click on the cart icon on the top right. Once you are ready to complete your purchase, click on the Proceed to Checkout button. There is a $4.95 mininum to place an order.

Answer: We accept Visa, Mastercard, and Discover.

Answer: Once you enter your credit card number information, the encrypted information is sent directly to one of the world's largest credit card processing companies for authorization. Spanking Library does not maintain a record of your credit card information. All personal information is stored on secured servers and is transferred via SSL encryption.

Answer: We accept Visa, Mastercard, and Discover.

Answer: All orders will be billed as Harbe Joe Marketing LLC, or Harbe Joe* to ensure your privacy.

Answer: The only reasons your clip order would be declined is if your credit card company declines you or you entered your credit card information incorrectly. Most declines happen for insufficient funds, incorrect address, or incorrect CVV code.

Answer: When your credit card company originally processes the transaction, they often put a temporary hold on the funds to cover the order. These funds will be released within 1-3 banking days. If your order was declined or you never received access to your download and you were billed, please contact us at the link in the footer or at webmaster AT spankinglibrary.com.

Answer: In the event that your order is billed twice, contact customer service via the contact us link in the footer. Include your order number, name and email address. In the event that you order the same movie twice, we cannot refund your order. Please ensure that you want to purchase items before completing your order.

Answer: Due to our products being downloads and not returnable, we uphold a strict refund policy.

There are only a few cases where a refund might be given at our discretion. For example if you were charged an incorrect amount or the difference between what was described in the video details is vastly different from the actual video.

If you believe that you have been billed in error, please contact us at the link in the footer or at webmaster AT spankinglibrary.com. We will work quickly to resolve any issues. In the event of fraud or a chargeback, you will be banned from purchasing products from us in the future and your account will be closed.

Answer: To create an account, click on the signup link at the top right of the page. You will be asked to provide an email address, a username and password, address info, and a first and last name. You will also be asked to agree to our terms and conditions and privacy policy. Once your account is created, you will be able to login and view your recent orders and recent items.

Answer: When you are logged in to your account, you will be able to view all past orders within the last 60 days.

Answer: We provide a full list of videos that you have downloaded in the past 90 days. Please make sure you have not already purchased a clip as we do not offer refunds for duplicate purchases.

Answer: To access download links, click on the Login or your username link at the top right of the page. If you are not currently logged in, enter your username and password. Once you are logged in, click on the My Downloads option. Left Click on each file you want to download and choose save file as or save target as and select a location on your computer to download to. Once the download is complete you can view the video whenever you want. NOTE: If you delete the video from your computer or your computer were to crash, you will not be able to redownload this video. Please back up all downloaded content. Downloads are only available for 48 hours and can only be reset up to 30 days after purchase.

Answer: If you would like to close your account, please contact customer service via the contact us link in the footer.

Answer: Please make sure that you can play a certain file type before making a purchase. Most file errors occur from using the wrong video player, like Windows Media Player. If you are having problems with a file playing correctly, make sure that you are using the newest version of the correct video player. Each store sells their own videos and each movie type is listed in the video description. The clips we offer are MPG, WMV, MOV, AVI, MKV, etc.

You can play most video files with the free popular video player VLC, Download Here.

Answer: Video clips are not currently available for streaming.

Answer: Files are available for download for 48 hours after completing your purchase. You are allowed to make 2 attempts at downloading a file before it will be deactivated. Files may be reactived within 30 days of purchase. To have a file reactivated, email customer service via the contact us link in the footer. Please include the order number and the title of the video.

Answer: Yes, t is possible to download our videos on your IOS / Andriod tablet or phone but some of the time it requires a separate App to play the videos. For more information do a Google search about playing the video format you purchased on your device. Do not purchase clips if you are not sure if they will work or play on our device. You might have to download the clips on a PC or MAC first and then transfer the clips to your device.

Answer: Most of the time this happens because you are using an old, out-of-date browser. Make sure you are using a modern operating system, for example Windows 10 on a PC, and have fully updated your browser to the latest version. Sometimes using a different browser will solve the issue.